If the issue was our fault, such as receiving defected boots, or receiving incorrect sizing or colour-way, please feel free to reach out to us and return the item at [email protected] the boots must be unworn and in their original condition. Once confirmed, we’ll swiftly arrange a full refund, or offer an exchange for the correct size or color based on your initial order.
If the order error is the customer’s fault, such as choosing the wrong size or colour-way, you will have a 24-hour window from the time of your purchase confirmation to request an order change. However, if you miss this window, and we’ve already prepared and shipped your order, we won’t be able to accommodate the change nor accept a return. To edit your order, please reach out to us through email or our instagram (plaszi_) for the swiftest response.
To initiate a return or exchange, please email us at [email protected] with your order number, a picture of the shipping slip, a picture of the boots, and a clear image of the tag inside the boots indicating the size received. This information is essential for us to assist you effectively.
To reiterate, we only issue full refunds when the error is our fault. We can’t wait to see which boots you pick!